Dining
Every hospital has a staff and visitor café or restaurant, which varies in design, size and layout providing meals, snacks and beverages to CHG staff, and in some locations visitors.
Overview
Based on CHG sales data and analytics, each hospital has been aligned to a size profile providing a different core catering offer to match volume, capacity and overall usage.
Ranging from larger hospitals full of people enjoying our great menus throughout the day, through to some smaller locations where the low numbers onsite mean there are rarely many staff lingering in the dining room, and it is difficult to create vibrant counter displays without risking high levels of food waste and associated cost.
Key Features
- Building on the restaurant offers at large hospitals to drive increased uptake and revenue.
- Streamlining menus at smaller hospitals, so your staff have the same fantastic choice as patients and the onsite teams can focus on getting the basics completely right, every time.
- Moving to a cook to order service at the smallest hospitals so that onsite staff enjoy a wider choice of meal options, but the risk of creating food waste is removed.
- Use to EPOS tills and the Time2Eat App provides staff with food choices when they want or need them without the need to queue
- Providing additional options to extend the out of hours food offer, through our range of Smart Markets, Smart Fridges and Smart Vending.
- Additional opportunity to add events, activities and pop up’s via our hospitality services
Benefits
- Patient dining remains the primary focus at every hospital.
- Increased choice and satisfaction levels amongst your staff and visitors.
- Flexibility delivered through cook to order and 24/7 services.
- Enhanced customer experience
- Increased income and profit at the largest hospitals.
- Reduced cost and wastage at the smallest hospitals.
- Personalisation for your site, while maintaining consistency across the group
- Centrally managed menus
- Sales data flows into E15 for reporting and allowing data led decision making
- Comprehensive Dashboard & Analytics
Small Hospitals
Staff & visitors can pre-order menu items from the patient menu, for breakfast and lunch or to collect for later in the day, some smaller hospitals with vending machines provide additional out of hours options.
Key Features & Benefits
- Menus are all inclusive providing a range of options with dietary preferences and requirements catered for.
- Hot plates are removed from use reducing equipment, maintenance and energy costs.
- Food waste is minimised with orders being produced to order
Staff use T2E to place orders, so meals are ready when they want them. - Ability to pay via the T2E App earning loyalty points.
- Kitchen production is focused on two menus allowing enhanced quality and consistency.
- On site catering team are able to provide further focus on patient food service delivery.
- Labour cost reduction
Medium Hospitals
Staff & visitors can pre-order menu items from the patient menu, or if applicable via the main servery.
Food service is offered in one of two formats, depending on size and operational alignment.
1 - CHG Pre-order menu allowing staff to order from the patient a la carte menu, or a Bento Box with a choice from the daily dinner menu meals.
2 - Hot servery offer, allowing staff to choose at the hot counter from traditional cooked breakfast and at lunch one daily dish and one vegetarian / vegan special, alongside ordering from the main a la carte menu providing a range of lighter healthier choices.
Some medium hospitals may also wish to add a smart fridge or smart market to provide further out of hours options.
Key Features & Benefits
- Menus are all inclusive providing a range of options with dietary preferences and requirements catered for.
- Where hot plates are removed from use equipment, maintenance and energy costs are reduced.
- Food waste is minimised with orders being produced to order or via a streamlined servery offer.
- Staff use T2E to place orders, so meals are ready when they want them.
- Ability to pay via the T2E App earning loyalty points.
- Labour cost reduction.
Large Hospitals
Staff & visitors can visit the main servery for a delicious range of choices for breakfast and lunch or they can order ahead to reduce the need to wait during their break times, and for dinner order for later so your staff are able to order what they want for when they want it.
Key Features & Benefits
- Menus are all inclusive providing a range of options with dietary preferences and requirements catered for.
- Staff can visit survey counters to make their choice from a varied menu.
- Chefs specials are used to provide additional choice.
- Staff can use T2E to place orders, so meals are ready when they want them.
- Ability to pay via the T2E App earning loyalty points.
- Improved labour productivity and efficiency.
Get in Touch!
Please get in touch via Camilla Howard, Contract Director to arrange a call back to discuss What’s important to you.
